Refund Policy
Last updated: October 2026
1. Free Trial & Demos Prior to Purchase
We encourage all business owners to test WebRajya software via our guided demo walkthroughs or trial setups before purchasing an annual license to ensure it matches their counter requirements.
2. Refund Eligibility
If you experience technical issues where the software fails to perform its core advertised functions and our support engineering team is unable to resolve the issue within 14 days of written notice, you may be eligible for a pro-rated refund.
3. Non-Refundable Circumstances
Refunds are not granted for changes of mind, failure to check hardware compatibility (e.g. unsupported proprietary barcode printers not verified during demo), or regulatory compliance failures outside our software scope.
4. How to Request Assistance
To request a review of your subscription or report billing issues, please contact our support team at billing@webrajya.com with your registered phone number and business name.